Return and Refund Policy

Our Return and Refund Policy

Xperience The Good Life is committed to providing the most outstanding and personalized customer service in our industry. Our service representatives are experts in electric fireplace specification and selection. Each member of our team is empowered to make your experience a positive one.

Return Policy

Xperience The Good Life will refund your purchase amount minus return shipping charges should you be dissatisfied with any electric fireplace or change your mind.


You must notify us of your intent to return within 30 days.

The item must be returned in sellable condition in the original packaging.

Our return policy applies to cancellations made after an item has shipped or refused at the time of delivery.

You will be responsible for return shipping charges (Buyer's remorse instances).

There is no restocking fee charged for items returned in their original packaging.

Refunds will be applied to the same payment method used when the original purchase was made.

To request a return authorization number and instructions:


Email: sales@xperiencethegoodlife.com


Hours: 24 hours available


We will respond to your requests within 24 hours.


File your return online through our Return Authorization Request Form - Sign in now.

Damages or Defects

We are committed to making sure you are satisfied with our products. Your order is inspected before shipment to ensure all items are in excellent condition before leaving our facilities. Although our products are packaged securely to prevent any damage, damages may occur during shipment. Inspect the carton and contents before signing for the shipment (note: FedEx packages may not require signature). Should you notice any damage, please note it on the bill of lading, refuse the shipment, and contact us immediately. Email sales@xperiencethegoodlife.com or call +1 631-579-6489. Before delivery, we will email you complete delivery acceptance instructions.


NOTE: We cannot be held responsible for the cost of repairs or replacement of damaged items if there is no notation on the Freight Bill of Lading/Acceptance Log. If you cannot inspect the contents at the time of delivery, make a note on the lading that there appears to be some damage to the contents and that you were not able to inspect the contents before signing. You then have 24 hours to initiate a damage claim with us.


If your Xperience The Good Life appears defective upon use, please contact the manufacturer about your warranty.

Have questions about our returns and refunds? Call us at 888-612-2232.

Share by: